At Your Service: A Hands-On Guide to the Professional Dining Room

The essential guide to the exemplary service and hospitality that build customer loyalty . . . and restaurant reputations In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. At Your Service is the comprehensive, contemporary guide to help professionals refine the dining experience. It gives new and veteran servers and their managers fresh insight, ideas, skills, and confidence for running a successful front-of-the-houseoperation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling. The book includes: Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants Sidebars and real-life anecdotes from industry professionals to reinforce the principles of good service Effective ways to address staffing challenges Ideas to enhance the relationship between the front and back of the house Sixty-four photographs of dining room service and techniquesFischer, John W. is the author of 'At Your Service: A Hands-On Guide to the Professional Dining Room' with ISBN 9780471769187 and ISBN 0471769185.