Customer Service Right from the Start

Customer Service Right from the Start presents a new perspective on customer service and what really happens between customers and suppliers. Then it presents a customer service model based on Fred Jandt's well-known "win-win" model of negotiation. Anyone -- from front-line workers to managers in customer service -- can use these techniques to profitably deliver satisfying customer service and effectively handle complaints, regardless of how customers act or what their expectations may be.A perfect reference for customer service managers and workers alike, Customer Service Right from the Start explains how all areas of a company can practice win-win customer service skills. And unlike other books, it includes specific advice for individuals who work in public and nonprofit sectors, and deal with the public daily.The book is based on hundreds of interviews with customer service managers of major for-profit and public organizations and a nationwide survey of customer service workers. Theseindividuals give insight on what it takes to meet customers' expectations in a mutually profitable way.Jandt, Fred E. is the author of 'Customer Service Right from the Start', published 2000 under ISBN 9781571121073 and ISBN 1571121072.