910731
9780133881585
In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.Willingham, Ron is the author of 'Hey, I'm the Customer Front Line Tips for Providing Superior Customer Service' with ISBN 9780133881585 and ISBN 013388158X.
[read more]