Human Capital The Role of Ombudsmen in Dispute Resolution

Fed. agencies must deal with complaints from their employees, particularly complaints of alleged employ. discrim. Because of the role that ombudsmen (OB) can play in an agency's mgmt. of its human capital, this report provides an up-to-date perspective on the role of OB in resolving workplace issues. It discusses: the number of OB offices at Fed. agencies & the kinds of issues they address; the ways in which Fed. OB are provided with guidance & means for sharing best practicesÓ & lessons learnedÓ; & the operating characteristics, & how OB offices conform to professional standards of practice, particularly with regard to the core prin. of independence, neutrality, & confidentiality.Joyner, Carlotta C. is the author of 'Human Capital The Role of Ombudsmen in Dispute Resolution' with ISBN 9780756717872 and ISBN 0756717876.