Management : Meeting and Exceeding Customer Expectations

"Discover the customer-driven principles and strong management practices that will set you apart as an effective leader in today's competitive business world. This comprehensive survey of today's best management principles and practices offers a candid look at how businesses throughout the United States and the world are applying customer-driven management techniques for ongoing success. Proven learning features and a wealth of memorable examples and applications demonstrate the keys to meeting and exceeding customer's expectations and detail how to develop the effective leadership skills needed by organizations and employees today."--BOOK JACKET.Plunkett, Warren R. is the author of 'Management : Meeting and Exceeding Customer Expectations', published 1996 under ISBN 9780538856607 and ISBN 0538856602.