Customer Relations Books
Browse New & Used Customer Relations Books
51.
The Language of Trust: Selling Ideas in a World of Skeptics
by Maslansky, Michael, DeMoss,...
ISBN: 9780735204751
List Price: $25.00
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Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greates...
by Beemer, C. Britt, Shook, Ro...
ISBN: 9780071603652
List Price: $26.95
53.
Branded Customer Service The New Competitive Edge
by Barlow, Janelle, Stewart, Paul
ISBN: 9781576754047
List Price: $19.95
54.
Nordstrom Way The Inside Story of America's #1 Customer Service Company
by Spector, Robert, McCarthy, ...
ISBN: 9780471584964
List Price: $29.95
55.
Quality Facility Management A Marketing and Customer Service Approach
by Friday, Stormy, Cotts, Davi...
ISBN: 9780471023227
List Price: $110.00
56.
Why Customers Do What They Do Who They Are, why They Buy, And How You Can Anticipate Their E...
by Cohen, Marshal
ISBN: 9780071460361
List Price: $24.95
OUT OF STOCK
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Outrageous! Unforgettable Service...Guilt-Free Selling
by Gross, T. Scott
ISBN: 9780814479865
List Price: $19.95
58.
Customer Service Training 101 Quick And Easy Techniques That Get Great Results
by Evenson, Renee
ISBN: 9780814472903
List Price: $21.95
59.
Customer Service for Professionals in Health Care
by Leebov, Wendy
ISBN: 9780595283651
List Price: $12.95
61.
Being the Shopper Understanding the Buyer's Choice
by Lempert, Phil
ISBN: 9780471151357
List Price: $27.95
62.
Maximizing Your Sales with Microsoft Dynamics CRM 2011
by Kachinske, Edward, Kachinsk...
ISBN: 9781435458826
List Price: $24.99
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Bangalore Tiger How Indian Tech Upstart Wipro Is Rewriting the Rules of Global Competition
by Hamm, Steve
ISBN: 9780071474788
List Price: $24.95
64.
Why Crm Doesn't Work How to Win by Letting Customers Manage the Relationship
by Newell, Frederick, Godin, Seth
ISBN: 9781576601327
List Price: $29.95
65.
Fabled Service Ordinary Acts, Extraordinary Outcomes
by Sanders, Betsy, Jameson, Bo...
ISBN: 9780787909383
List Price: $19.95
66.
Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Yo...
by Spector, Robert, McCarthy, ...
ISBN: 9780471702863
List Price: $24.95
67.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless How to Make Customers Love...
by Gitomer, Jeffrey
ISBN: 9781885167309
List Price: $30.00
69.
Customer Service Delivery Research And Best Practices
by Fogli, Larry, Ukei, Jennife...
ISBN: 9780787976200
List Price: $70.00
70.
The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
by Ott, Adrian C.
ISBN: 9780061798610
List Price: $26.99
71.
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Bk Business)
by Bell, Chip R., Patterson, J...
ISBN: 9781605099750
List Price: $19.95
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Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
by Evenson, Renee
ISBN: 9780814416419
List Price: $22.95
73.
74.
Voice of the Customer Metrics : A Revolutionary 5-Step Process to Create Customers Who Care,...
by Roman, Ernan
ISBN: 9780071740838
List Price: $35.00
75.
Positive Coach Approach Call Center Coaching for High Performance
by Cordova, Sally, McKee, Judy
ISBN: 9781425978389
List Price: $29.95
76.
Delivering Quality Service Balancing Customer Perceptions and Expectations
by Zeithaml, Valarie A.
ISBN: 9780029357019
List Price: $36.00
77.
Personal Selling Achieving Customer Satisfaction and Loyalty
by Anderson, Rolph E., Dubinsk...
ISBN: 9780618260454
List Price: $159.16
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Consumerist Manifesto Handbook : The Guerilla's Guide to Making Corporations Pay for Faulty ...
by Selden, Charles
ISBN: 9781402786488
List Price: $14.95
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81.
Winning the Customer: Revenue-Building Marketing Strategies from a Top NFL CMO
by Imbriano, Lou
ISBN: 9780071775267
List Price: $25.00
82.
Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements
by Phillips, Robbin, Cordell, ...
ISBN: 9780470614181
List Price: $24.95
83.
84.
Whats the Secret To Being a World-Class Customer Service Company
by DiJulius, John R., III
ISBN: 9780470196120
List Price: $27.95
85.
Delivering Knock Your Socks Off Service
by Anderson, Kristin, Zemke, Ron
ISBN: 9780814479704
List Price: $18.95
86.
Marketing and Client Relations for Interior Designers
by Knackstedt, Mary V.
ISBN: 9780470260487
List Price: $70.00
88.
Lessons in Service from Charlie Trotter
by Lawler, Edmund, Trotter, Ch...
ISBN: 9781580083157
List Price: $24.95
89.
Customer Service Training Tool Kit 60 Activities for Delivering Super Service to Customers
by Gee, Jeff, Gee, Valerie
ISBN: 9780079137739
List Price: $99.95
90.
Complaint Is a Gift Using Customer Feedback As a Strategic Tool
by Barlow, Janelle, Moller, Claus
ISBN: 9781881052814
List Price: $19.95
91.
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Ti...
by Bliss, Jeanne
ISBN: 9781591842958
List Price: $22.95
92.
93.
Award-winning Customer Service 101 Ways to Guarantee Great Performance
by Evenson, Renee
ISBN: 9780814474549
List Price: $17.95
94.
Loyalty Rules How Today's Leaders Build Lasting Relationships
by Reichheld, Frederick F.
ISBN: 9781591393245
List Price: $16.95
95.
96.
97.
Contemporary Project Management : Organize, Plan, Perform
by Kloppenborg, Timothy J.
ISBN: 9780324399813
OUT OF STOCK
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Please Every Customer: Delivering Stellar Customer Service Across Cultures
by Lucas, Robert W.
ISBN: 9780071748360
List Price: $20.00
100.
Trust-based Selling Using Customer Focus And Collaboration to Build Long-term Relationships
by Green, Charles H.
ISBN: 9780071461948
List Price: $29.95